Check return and exchange terms before ordering

When buying through HUBBUY, check what you can do if the item arrives at the warehouse and you change your mind or need a different size. Ask HUBBUY support to confirm the terms for the exact seller and item option before paying. The U.S. Federal Trade Commission recommends checking the seller’s return policy and keeping written replies when buying through an online marketplace.

Get these details in writing

• Ask whether you can return or exchange your selected size and color, and whether sale or custom items have different terms.
• Ask which event starts the return period, what the deadline is and when you need to submit a request.
• Ask who pays for shipping the item back to the seller, what fees may apply and where any approved refund goes.

Check again before international dispatch

Save the listing, the written terms and your order number together. If you decide to ask for an exchange, contact order support while the item is still at the warehouse. Ask whether the replacement is available and which costs would apply.

What to do when warehouse photos show the wrong item

Source consulted

• U.S. Federal Trade Commission guidance on buying from an online marketplace