Verify a delivery fee or customs payment message

An unexpected text asking for a small redelivery fee, an address correction or a customs payment deserves an independent check. Delivery impersonators use messages like these to collect personal and payment information. Open your order or the carrier’s site directly and leave the message link untouched. FTC guidance on fake delivery texts

Look up the parcel yourself

1. Copy the tracking number from your HUBBUY order record. Open the named carrier’s official tracking page in a separate browser tab.
2. Look for the same request in the carrier’s own account or tracking system. If a payment appears there, check the parcel reference and ask for the charge breakdown through the carrier’s published contact channel. Some real import fees can be collected through a carrier. Import-charge resources by destination
3. If the request is absent or details differ, ask the carrier or HUBBUY support to confirm it. Use the contact details on the official site instead of the number in the text.

If you entered payment details

Contact your card issuer promptly using the number on the card or in your banking app. Save the message and report the impersonation through the relevant local fraud channel. The U.S. Postal Inspection Service explains how to report texts impersonating USPS. U.S. Postal Inspection Service smishing guidance